Frequently asked questions

How Long Will My Order Take?


All delivery times are tagged at the checkout section. Once you place an order, you should receive a confirmation email where we would let you know your estimated delivery time. You can also check our IG highlights for delivery times!




I'm not sure what products to get, I need guidance


Drop us a message on Instagram DM's or via our contact form in the Contact Us section. Detail your skin concerns and we should get back to you on the best routine that would be suitable for you skin concerns.




I would like to pick up my products, where do I go?


We have 2 branches where you can shop with us, or pickup purchased items. To choose a pickup option, select pick up as the delivery option during checkout. Our addresses would be listed there for you to choose from.




I would like a refund, is this possible?


Yes, it is. We offer refunds on unopened and unused products. Refunds are not instant unfrotunately so please bear with us as we have a whole deaprtment to go through to process it. It might take a couple of days for the refunded amount to reflect in your account.